Customer Service

Satisfaction Guarantee

We stand behind the quality of everything we sell. Your satisfaction is important to us. If there is a problem with your product, please call our customer service at (888) 247-5633, Monday thru Friday, 8 am - 5 pm Pacific Standard Time or via e-mail at rickb@baiwa.com.

Privacy And Security

We are committed to respecting your privacy. We will not sell or disclose any information that identifies you. When you place an order, personal information and credit card information are safe. When making a purchase through our site, the following account info are collected:

Name
Billing Address
Phone Number
Email Address
Credit Card Information

Time can be saved on subsequent orders by providing your previous account info. If you request a catalog/newsletter, your name, mailing address and email address is collected. You are welcome to opt out of providing any information. Cookies are used and is a feature of your browser to assign identification to your computer. The unique user ID contained in your cookie automatically identifies your computer - NOT YOU. This ID is used by the server every time you visit our site. By themselves, cookies cannot be used to find out the identity of a user. You can decline cookies through your browser preference options. This may result in some of the services not working properly on this website

We also collect the IP address of visitors to our site and collect aggregate information about its use. This site has security measures in place to protect the loss, misuse, and alteration of info under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) technology.

All personal info including credit cards are stored in encrypted format at all times. This website and all user information is further protected by a multi-later firewall based security system.

If you have any questions about this Privacy Policy, please contact us.

Payment Method

We accept Visa, Mastercard, Discover and American Express which typically process within 24 hours of order shipping. Merchandise cannot be ordered without confirmation of payment method.

Cancellation Policy

In stock items normally ship within 24-48 hours after an order has been placed.We will accept cancellation of your order for items that have not shipped. Once an item is shipped, cancellation is not possible. If you choose to return an item that has already shipped, you will be responsible for all shipping costs (both to and from our distribution center).

Returns

If an item arrives damaged, notify us immediately so we may work with you to arrange a return or replacement. Refunds or credits are also available.

If you wish to return your order, refunds will be issued if merchandise is returned in original condition within 30 day and a 15% restocking fee is charged. Credit card order will receive a credit back.